Frequently Asked Questions: General

You can apply online or in person. To apply for a library card in person, you can visit any of our locations. You will need to bring a valid photo ID and proof of residency (if your ID does not have your current Mecklenburg County address, you can bring in a bill with your name and address on it). Non-residents can obtain a library card for an annual fee, also.

To apply for a library card for your child, you can visit any of our locations. You will need to bring your child, as well as your own valid photo ID and proof of residency (if your ID does not have your current Mecklenburg County address, you can bring in a bill with your name and address on it). You will be responsible for the items your child borrows using their card, and any fines that may accrue. All students in CMS as well as charter, private, or parochial schools in Mecklenburg County have their own library accounts through our ONE Access program.

Your PIN is usually the last four digits of your phone number, or the year of your birth if you are using your CMS ID. You do not need your PIN to access any of our online resources. If you need to retrieve or change your PIN, please visit any of our locations with a photo ID.

To renew an item online, you can click on the "Account" icon at the top of the screen, or visit cmlibrary.bibliocommons.com to access our catalog. Log in to your account, then select your username at the top right and click "Checked Out" in the drop-down menu. From there, you can click the red "Renew" button beside any items you wish to renew. Library staff are always happy to help too-- just call or stop by any of our locations during Library hours.

Our regular hours are Monday-Thursday 9-8 and Friday- Saturday 9-5. Closed on Sunday. Visit our Branches page for more information.

The library provides wireless and mobile printing for laptops, tablets and smartphones. This service is available from any internet connected device inside or outside of the library. For details, visit cmlibrary.org/mobile-print.

All Library locations (except for Myers Park) offer meeting rooms that can be reserved for a small fee. You can view policies, fees and submit a meeting room request online.