Charlotte Mecklenburg Library has created an online merchandise store to connect with customers through the creation of fun, affordable, and fashionable merchandise, as well as generate revenue to support Library initiatives.

 Yes. 100% of the profits go directly to support the Library’s mission to “improve lives and build a stronger community.”

The CMLibrary Store utilizes the Shopify sales platform with products provided by Printful. All orders are print-on-demand, which means that each item is created as it is ordered and then shipped directly to the customer. Printful handles all inventory, production, and shipping.

Yes, an email confirmation is automatically sent when an order is placed and when it ships. Shipping emails also include a tracking number.

Once an order is placed through the platform, Printful requires 2-5 days to create your products and fulfill the order. Shipping times vary by address, but you can expect to receive your products within 2 weeks of ordering. Orders are delivered via USPS or UPS.

No, the shop is not currently available internationally.

No. Unfortunately, our branches do not have the capability to fulfill orders.

From December 1-January 5, 2026, all customers will receive a 10% discount on all products, which is automatically added at checkout. Other discount opportunities will be offered periodically.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us using the form here.

Because each item is print-on-demand, we do not offer refunds or exchanges for sizing-related issues. Please refer to each product's sizing guide before making your purchase. 

Please fill out the form here with photos of the damage so we can assist you.

Our vendor, Printful, processes orders very quickly to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information carefully before placing your order.

No. Charlotte Mecklenburg Library does not store your payment information. All transactions are completed through Shopify. Learn about Shopify’s privacy policies here.