Fiscal Year 2019: A year of library service
All statistics are from July 1, 2018 to June 30, 2019, except where otherwise noted.
Download a PDF of these statistics.
Library Visitors
The Library welcomed 3.2 million visitors through its doors.
Library Members
By the end of Fiscal Year 2018, 367,020 people were active library cardholders, having used their account within the past two years.
In Mecklenburg County's Annual Survey, 66 percent of residents reported using a public library in the last 12 months.
Total Materials Borrowed
Library users borrowed 6,375,652 items.
Digital Materials Borrowed
The Library's digital formats were very popular with customers, who circulated 1,752,712 items.
Programs
The Library encouraged the love of reading and learning by offering 29,691 programs with a total attendance of 455,279.
Pre-Third-Grade Literacy Impact
The Library has made a commitment to partner with Charlotte-Mecklenburg Schools to expand literacy programming for pre-third-grade students. Attendance for these library programs was 371,899 participants.
Volunteers
1,480 volunteers contributed 54,605 hours of service in libraries.
Job Help
Wi-Fi Usage
The Library's wireless internet was accessed 1,347,542 times. (That's an increase of nearly 30.8 percent from Fiscal Year 2018)
Satisfied Customers
Library customers expressed satisfaction with library services at the rate of 98 percent.
Top Institution
In Mecklenburg County's Annual Survey, 98 percent of residents (Library users and non-users) agreed the Library is a top community institution.
Summer Break: A fresh take on Summer Reading
The Library's Summer Break program engages participants with learning and literacy over the summer, when they’re most at risk of losing academic gains made throughout the school year. Summer Break encourages kids to participate in a variety of activities over the summer, in addition to reading.
- Total minutes read - 31.4 million (4 percent increase from FY2018)
- Summer Break program completers - 12,717 (3 percent increase from FY2018)